Refunds & Cancellations

Refund and Cancellation Policy

Learn about our refund and cancellation policies for DNA test services and associated fees.

Refunds After Testing

Refunds processed after DNA test completion or kit shipment, are NON REFUNDABLE.

Cancellation Policy Details

Cancellations within 48 hours after payment has been made will incur administrative fees starting at $25 and up.

Administrative Fees Apply

Handling fees may apply based on your cancellation timing and service type.

Your Trusted DNA Testing Partner

We provide reliable DNA testing services with clear refund and cancellation policies, ensuring transparency and customer satisfaction throughout the process of your testing experience.

Refunds at DOT MedCare DNA are subject to our discretion and may include administrative and handling fees. Partial payments and deposits are non-refundable.

Cancellations made more than 48 hours after payment are not eligible for full refunds. A $75 cancellation fee is imposed if appointment is cancelled after the 48 hour period. If DOT MedCare DNA requires sample recollection and the participant is unable or unwilling to comply, no refund will be issued. Test can only be rescheduled

Refund and Cancellation Policies

If a full payment is made and the appointment is later canceled, a $25 cancellation fee applies for after-birth DNA testing, and a $200 non-refundable cancellation fee applies for non-invasive prenatal testing.

All DNA testing services provided by DOT MedCare DNA have estimated completion times that are discussed at the time of testing. while results often finish earlier than expected, they may occasionally exceed estimated timelines. Once testing is initiated, refunds will not be issued.

No refunds will be issued once services are completed or if your DNA kit or supplies have been shipped.

Contact Us

If you have any inquiries regarding refunds following your DNA test appointments or cancellations, we encourage you to contact us within the specified timeframes. Timely communication is essential to ensure that your request is processed efficiently. Please provide all relevant details related to your appointment or cancellation to facilitate a smooth resolution. Our team is dedicated to assisting you and will guide you through the refund process as per our policy. Remember, reaching out within the designated timeframes is crucial for us to address your concerns effectively and ensure that you receive the service you deserve. Thank you for your understanding and cooperation.