Refunds & Cancellations

Refund and Cancellation Policy

Learn about our refund and cancellation policies for DNA test services and associated fees.

Refunds After Testing

Refunds processed after drug and or DNA test completion or kit shipment, are NON REFUNDABLE.

Cancellation Policy Details

Cancellations within 48 hours after payment has been made will incur administrative fees starting at $25 and up.

Administrative Fees Apply

Handling fees may apply based on your cancellation timing and service type.

At DOT MedCare, we strive to provide our customers with quality products and exceptional service. If you are not completely satisfied with your purchase, our Return and Refund Policy provides guidance on how to proceed.

THIS POLICY IS RELATED ONLY TO OUR WELLNESS AND BODY CONTOURING PRODUCTS

Returns Eligibility
To be eligible for a return, the following conditions must be met:

• Items must be unused, undamaged, and in their original condition.

• All original tags must be attached.

• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items
Certain items are non-returnable, including:

• Sale or clearance items

• Gift cards

• Personalized or custom-made products

Return Process

1. Initiate a Return: To start a return, please contact our customer support at info@dotmedcare.com with your order number and reason for the return.

2. Package Your Return: Ensure the item is securely packaged to avoid damage during transit. Include the original packaging if possible.

3. Ship the Return: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.

4. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Shipping Costs: Original shipping costs are non-refundable, except in cases where the item is defective or incorrect.

Exchanges
If you need to exchange an item, please contact us at info@dotmedcare.com
We will assist you in processing the exchange based on product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@dotmedcare.com with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:

1. Check your bank account or contact your credit card company; it may take some time before your refund is officially posted.

2. Contact your bank for further assistance, as processing times may vary.

3. If you’ve done all of the above and still have not received your refund, please contact us at info@dotmedcare.com

Need Help?
For any questions or concerns about your return or refund, please reach out to our customer support team at info@dotmedcare.com.

We are here to help!

Your Trusted DNA Testing Partner

We provide reliable DNA and drug testing services with clear refund and cancellation policies, ensuring transparency and customer satisfaction throughout the process of your testing experience.

Refunds at DOT MedCare DNA are subject to our discretion and may include administrative and handling fees. Partial payments and deposits are non-refundable.

Cancellations made more than 48 hours after payment are not eligible for full refunds. A $75 cancellation fee is imposed if appointment is cancelled after the 48 hour period. If DOT MedCare DNA requires sample recollection and the participant is unable or unwilling to comply, no refund will be issued. Test can only be rescheduled

Refund and Cancellation Policies

If a full payment is made and the appointment is later canceled, a $25 cancellation fee applies for after-birth DNA testing, and a $200 non-refundable cancellation fee applies for non-invasive prenatal testing.

All DNA testing services provided by DOT MedCare DNA have estimated completion times that are discussed at the time of testing. while results often finish earlier than expected, they may occasionally exceed estimated timelines. Once testing is initiated, refunds will not be issued.

No refunds will be issued once services are completed or if your DNA kit or supplies have been shipped.

Contact Us

If you have any inquiries regarding refunds following your DNA test appointments or cancellations, we encourage you to contact us within the specified timeframes. Timely communication is essential to ensure that your request is processed efficiently. Please provide all relevant details related to your appointment or cancellation to facilitate a smooth resolution. Our team is dedicated to assisting you and will guide you through the refund process as per our policy. Remember, reaching out within the designated timeframes is crucial for us to address your concerns effectively and ensure that you receive the service you deserve. Thank you for your understanding and cooperation.